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Wireless

So, I had no wireless on my laptop and that was frustrating. To test if it was a software or hardware problem, I reinstalled the OS, set up a new user and found that the problem was still there. If a fresh install of the software didn’t fix it, it must be hardware.

So I rode the bus across town yesterday to The Mac Store because they had a usb wireless adapter for sale. As the sales guy talked to the repair guy about the device, the repair guy suggested I pay to have it fixed instead.

“I can’t afford it,” I told him.

He shrugged and took the adapter off the wall. I asked if I could try it out right here in the store. He shrugged again and we started opening the package (which had been opened once before).

The install disc doesn’t do much in the way of installing, and the repair guy starts fussing with it. You know that feeling when someone else is typing on your computer and you want to push their hands away and do it all the right way? I fight that urge.

While I’m looking at the contents of the adapter package, the repair guy does something to my computer that completely fixes the wireless. As in, it was software all along and he’s thoroughly solved the problem. I make him explain it to me, showing me that he went into System Preferences and created a new “location” which easily connected to the web.

And he did it in the ten seconds that I was looking at a page of the user manual. He also didn’t charge me.

The Mac Store on 45th in the U District. They are awesome.

Today I will be rousing myself from this morning’s (somewhat unproductive) writing session and I’ll head downtown to buy an anniversary gift, after a very long walk to buy some stuff we need. It’s a school holiday, so my son has a chance to hang out with a buddy across town all day. Once I’m done, I’ll head home and do some more writing from there.

Mirrored from Twenty Palaces. You can comment here or there.

Comments

( 4 comments — Leave a comment )
mizkit
Nov. 11th, 2011 09:55 pm (UTC)
YAY good computer repair guys!
burger_eater
Nov. 11th, 2011 10:10 pm (UTC)
I got better than I deserved.
autopope
Nov. 12th, 2011 10:07 am (UTC)
While I’m looking at the contents of the adapter package, the repair guy does something to my computer that completely fixes the wireless. As in, it was software all along and he’s thoroughly solved the problem. I make him explain it to me, showing me that he went into System Preferences and created a new “location” which easily connected to the web.

And he did it in the ten seconds that I was looking at a page of the user manual. He also didn’t charge me.

The Mac Store on 45th in the U District. They are awesome.


And they know that when you need a new computer and have the money to buy one, you'll be back.

(This is what is known in retail management as "customer goodwill". I find it very odd that most modern CEO types don't seem to have ever heard of it ...)
burger_eater
Nov. 12th, 2011 03:25 pm (UTC)
I will. Past visits have sometimes been a little weird, but those were a long time ago. Their new staff really did me some good.
( 4 comments — Leave a comment )

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Comments

  • 14 Jan 2019, 21:47
    Oh, yeah, excellent point.
  • 14 Jan 2019, 21:46
    Oh yeah. Like the lawyers who get obvious really venal criminals off because it makes their success rate look good. But those are not the ones I am referring to in meaning well. These guys are mixed…
  • 14 Jan 2019, 20:37
    This reminds me of the time my wife was injured and the insurance guy handling her case did everything possible to deny and stall the payment. We had to put her surgery on a credit card because this…
  • 14 Jan 2019, 19:24
    The creepiest part is that some of them are actually well meaning.
  • 14 Jan 2019, 19:08
    Yeah. It's godawful what people will do when they have authority and no fear about using it.
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